Safaricom is currently running an offer where you can receive unlimited internet access for 24 hours at Ksh 200. You top up your card with the amount and send a blank text to 555. After a moment you will receive a confirmation text message that goes; “You unlimited daily internet access request has been received. Ensure you disconnect and reconnect to start enjoying the service in 10 minutes.” I did send a blank text, this is the message I had received, I followed the instructions in it.
I was skeptical about this offer and more so now. To begin with, the offer was and is not good enough to me because I believe it can be cheaper but that’s another story. And the fact that the offer lasts for less than a month is just pathetic, I’m not sure when it began but I know it ends on the 5th of November. As to why I ended up taking the offer I don’t know but I most regret it. I think I was driven by euphoria seeing everyone activating their accounts for the service.
Usually I use my phone as a modem, not as fast as the Safaricom modem but it works just fine for me. I called Safaricom customer care to ask if I could still use my phone as a modem and still take advantage of their offer, the man on the other end said Safaricom does not mind what device I use, all they look at is my account. That made sense to me. There is no single day have I heard Safaricom or any other cell phone company restrict any of their products to, say, customers with Nokia handsets only. So I thought, I have plenty of downloading to do, maybe Ksh 200 shillings is worth it after all. That is when I did what I had to do, topped up and sent the text.
10 minutes later, I was on the internet with my phone modem. Ha-ha. I was down to do some major downloading! But they must have known or something. Safaricom hates me, I realized I was still being charged. I called Safaricom customer care (I called there so many times last night, they don’t even ask me my name anymore when I call. Sometimes they hang up on me while they kept me on hold!). I was instructed to switch off my phone and back on, then I would be good to go. I did that. Nothing happened. Okay something happened, I couldn’t log on to the internet even through my mobile phone browser, instead I got a message: Authorization failed. It stayed this way for 5 hours during which I could not get through to customer care, you know, number busy. And when I tried to sambaza the little credit I had in my account, it jammed! Like they really wanted the 41 bob I had remaining.
After the 5 hours, it goes through, customer care. They tell me- switch off your phone then switch it back on. I did that again, reluctantly. Walaa, internet was back… but they were still charging me. Customer care again, they say- we are looking to see what’s wrong and we will get back to you in 48 hours (Yes, they said they would get back to me. I asked again to make sure I heard right, will you actually call me? She began her sentence with “ If we don’t then just…”). 48 hours?! I had less than 20 hours to enjoy the unlimited internet access! I should have been mad with these people, I was but I tried as much as I could to keep my cool. They didn’t even know what was wrong themselves, they are just employees who pick up calls. They should be trained better, because when I called again later, I was told I could not get unlimited internet access because I was using my phone as a modem and I that I should use the Safaricom modem. Nice. I asked her if the first guy had lied to me and she said- we are sorry but that was a miscommunication. “What about my money?”
She blubbered something but she didn’t know the answer to that neither. These people don’t even understand the products of the company they are working for!
So now I’m sitting here mad as f*@#! Wishing Safaricom headquarters would burn to ashes! But don’t worry Michael Joseph, I’m still holding on to my Safaricom SIM card, but who knows for how long. One thing is for sure though, I’m never buying a Safaricom modem.
Note: He-he, just as I am completing to write this I get a message from Safaricom saying “Your unlimited daily internet access request has been successfully processed. Ensure you disconnect and reconnect to start enjoying the service.” They must really know! I decided to not withdraw from posting this for what they made me go through. But I have conveiniently added the word “almost” in the title of this post. Now, let me test to see if it is true what they are saying.